System and method for providing a screen switching service during call counseling and device applied thereto

ABSTRACT

The present invention relates to a system and method for providing a screen switching service during call counseling and a device applied thereto. According to the system for providing a screen switching service during call counseling, after a counselor displays a predetermined counseling material screen on a terminal of a caller in the event that the caller requests a call to the counselor in a customer service center in order to have a consultation, the consultation is provided with a voice call while the counseling material screen, being displayed on the terminal of the caller, is switched according to a page control of the remotely-located counselor.

CROSS-REFERENCE TO RELATED APPLICATIONS

More than one reissue application has been filed for the reissue of U.S.Pat. No. 8,825,023. This patent application is a reissue application ofU.S. Pat. No. 8,825,023 issued from U.S. patent application Ser. No.13/696,508, filed Nov. 6, 2012, which is the national phase applicationof International Application PCT/KR2011/000229, filed Jan. 12, 2011,each of which is hereby incorporated by reference in its entirety.

TECHNICAL FIELD

The present disclosure relates to technology for providing an additionalservice while connecting an originated or terminated communication call.More particularly, the present invention relates to a system and methodfor providing a screen switching service during call counseling and adevice applied thereto, which not only provide a counsel data screen toa terminal device of a customer according to a request from a counselorbut also enable the counselor to control the counsel data screen beingdisplayed in the terminal device of the customer, when the customer iscommunicating with a counselor by sending a call to a customer center orreceiving a call from the counselor of the customer center.

BACKGROUND ART

In general, mobile communication systems are undergoing rapid progressand spread with the recent development in the communication technologiesand the improvement in the economic level.

Mobile communication systems have developed from the initial analogscheme through the recently universalized digital-based schemes of TDMA(Time Division Multiple Access) and CDMA (Code Division Multiple Access)into such technologies capable of transmitting and receiving dynamicimage data.

Further, with the development of wireless Internet technology, such asWAP (Wireless Application Protocol), mobile communication terminaldevices are equipped with a web browser function, which has enabled themobile communication terminal devices to evolve into means for acquiringinformation beyond simple communication means.

Such a development of mobile communication systems has enableddevelopment of a method capable of providing a service user withpre-appointed data, instead of a ringer sound, during a standby periodfor a call termination response to a call establishment request from theservice user.

As methods for outputting pre-appointed data through a mobilecommunication terminal device of a service user during a communicationstandby period, a melody pre-appointed by the service user may be outputthrough the mobile communication terminal device of the service user orpre-appointed commercials, data, breaking news, etc. may be outputthrough the mobile communication terminal device of the service user.

In the conventional mobile communication systems, when a customer sendsor receives a call to or from a counselor of a customer center,counseling is performed through a simple voice communication or imagecommunication between the customer and the counselor.

However, only oral explanation by the counselor on the informationdesired by the customer may increase the counseling time. Such anincrease in the counseling time may increase the inconvenience of thecustomers and the labor cost of counselors.

Therefore, there has been a necessity for a solution to solve the aboveproblem.

DISCLOSURE Technical Problem

Therefore, embodiments of the present invention have been made in viewof the above-mentioned problems, and an aspect of the present inventionis to provide a system and method for providing a screen switchingservice during call counseling and a device applied thereto, whichprovide a counsel data screen for counseling to a terminal device of acustomer according to a request from a counselor when the customer iscommunicating with a counselor by sending a call to a customer center orreceiving a call from the counselor of the customer center.

Technical Solution

In accordance with a first aspect of the present invention, there isprovided a system for providing a screen switching service during callcounseling, including: a user terminal unit for establishing acommunication call; a counselor terminal unit for making a request forswitching of a terminal screen of the user terminal unit into a counseldata screen for counseling by originating or terminating thecommunication call; a screen switching service unit for making a controlto generate a data call for the user terminal unit and then transfer thecounsel data screen through the data call to the user terminal unit, inresponse to the request during the communication call; and a contentproviding unit for providing the counsel data screen.

It is preferred that the counselor terminal unit provides access routeinformation for the counsel data screen and a telephone number of theuser terminal unit to the screen switching service unit while making therequest.

In accordance with a second aspect of the present invention, there isprovided a screen switching service providing server in a system forproviding a screen switching service during call counseling, the screenswitching service providing server including: a service requestreceiving unit for receiving a request for provision of a screenswitching service for switching a terminal screen of a user terminaldevice into a counsel data screen for counseling from a counselorterminal device which is in a communication call with the user terminaldevice; a screen switching setting unit for generating a data call forthe user terminal device and forming screen switching controlinformation including an access route for providing the counsel datascreen through the data call, in response to the request during thecommunication call; and a transmitting unit for transferring the screenswitching control information to the user terminal device.

In accordance with a third aspect of the present invention, there isprovided a method for providing a screen switching service during callcounseling, including: a service request receiving step of receiving arequest for provision of a screen switching service for a terminalscreen of a user terminal device into a counsel data screen forcounseling from a counselor terminal device which in a communicationcall with the user terminal device; a service information forming stepof forming screen switching control information including an accessroute of the counsel data screen; an information transmitting step oftransmitting the screen switching control information to the userterminal device; a data call connection step of generating a data callof the user terminal device based on the screen switching controlinformation during the communication call; and a screen switching stepof switching the terminal screen into the counsel data screen bytransferring the counsel data screen to the user terminal device throughthe data call.

In accordance with a fourth aspect of the present invention, there isprovided a system for providing a screen switching service during callcounseling, including: a user terminal unit for establishing acommunication call; a counselor terminal unit for making a request forswitching of a terminal screen of the user terminal unit into a counseldata screen for counseling by originating or terminating thecommunication call; a screen switching service unit for making a controlto generate a first data call for the user terminal unit and thentransfer the counsel data screen through the first data call to the userterminal unit and transfer the counsel data screen to the counselorterminal unit through a second data call formed due to the request, inresponse to the request during the communication call; and a contentproviding unit for providing the counsel data screen, wherein the screenswitching service unit makes a page control for the counsel data screenbeing displayed in the user terminal device in response to a controlinput of the counselor terminal device through the second data call.

It is preferred that the counselor terminal unit provides access routeinformation for the counsel data screen and a telephone number of theuser terminal unit to the screen switching service unit while making therequest.

In accordance with a fifth aspect of the present invention, there isprovided a screen switching service providing server in a system forproviding a screen switching service during call counseling, the screenswitching service providing server including: a service requestreceiving unit for receiving a request for provision of a screenswitching service for switching a terminal screen of a user terminaldevice into a counsel data screen for counseling from a counselorterminal device which is in a communication call with the user terminaldevice; a screen switching setting unit for generating a first data callfor the user terminal device and forming first screen switching controlinformation including an access route for providing the counsel datascreen through the first data call, and forming second screen switchingcontrol information including an access route for providing the counseldata screen through a second data call formed due to the request, inresponse to the request during the communication call; and atransmitting unit for transferring the first screen switching controlinformation to the user terminal device and the second screen switchingcontrol information to the counselor terminal device.

It is preferred that the screen switching setting unit changes the firstscreen switching control information and the second screen switchingcontrol information in response to a control input of the counselorterminal device through the second data call.

It is preferred that the user terminal device changes a page of thecounsel data screen according to a change of the first screen switchingcontrol information.

In accordance with a sixth aspect of the present invention, there isprovided a method for providing a screen switching service during callcounseling, including: a service request receiving step of receiving arequest for provision of a screen switching service for a terminalscreen of a user terminal device into a counsel data screen forcounseling from a counselor terminal device which in a communicationcall with the user terminal device; a service information forming stepof forming first screen switching control information including anaccess route of the counsel data screen correspond to the user terminaldevice and second screen switching control information including anaccess route of the counsel data screen correspond to the counselorterminal device; an information transmitting step of transmitting thefirst screen switching control information to the user terminal deviceand the second screen switching control information to the counselorterminal device; a first data call connection step of generating a firstdata call of the user terminal device based on the first screenswitching control information during the communication call; and ascreen switching step of transferring the counsel data screen to theuser terminal device through the first data call and transferring thecounsel data screen to the counselor terminal device through a seconddata call formed due to the request.

It is preferred that the method for providing a screen switching serviceduring call counseling may further include a screen control step ofmaking a page control for the counsel data screen being displayed in theuser terminal device in response to a control input of the counselorterminal device through the second data call.

Advantageous Effects

In a system and method for providing a screen switching service duringcall counseling and a device applied thereto according to embodiments ofthe present invention, when a customer is communicating with a counselorby sending a call to a customer center or receiving a call from thecounselor of the customer center, not only is a counsel data screenprovided to a terminal device of a customer according to a request froma counselor, but the counselor also can control the counsel data screenbeing displayed in the terminal device of the customer. Therefore, bythe present invention, the customer and the counselor can make a moresmooth communication, which can achieve an activation of thecommunication-based counseling service.

BRIEF DESCRIPTION OF THE DRAWINGS

The foregoing and other objects, features and advantages of the presentinvention will become more apparent from the following detaileddescription when taken in conjunction with the accompanying drawings inwhich:

FIG. 1 illustrates a construction of a system for providing a screenswitching service during call counseling according to an embodiment ofthe present invention;

FIG. 2 illustrates a construction of the screen switching service unit300 shown in FIG. 1 ;

FIG. 3 is a flowchart illustrating an operation process of the systemfor providing a screen switching service during call counseling shown inFIG. 1 ;

FIG. 4 illustrates a construction of a system for providing a screenswitching service during call counseling according to another embodimentof the present invention;

FIG. 5 illustrates a construction of the screen switching service unit700 shown in FIG. 4 ; and

FIG. 6 is a flowchart illustrating an operation process of the systemfor providing a screen switching service during call counseling shown inFIG. 4 .

BEST MODE Mode for Invention

Hereinafter, embodiments of the present invention will be described indetail with reference to the accompanying drawings.

FIG. 1 illustrates a construction of a system for providing a screenswitching service during call counseling according to an embodiment ofthe present invention. As shown in FIG. 1 as a simple example, thesystem for providing a screen switching service during call counselingincludes: a user terminal unit 100 for establishing a communication callby call origination or call termination; a counselor terminal unit 200for establishing a communication call with the user terminal unit 100and making a request for a screen switching service for switching aterminal screen of the user terminal unit 100 into a counsel data screenused for counseling; a screen switching service unit 300 for making acontrol to generate a data call for the user terminal unit 100 and thentransfer a corresponding counsel data screen through the generated datacall, in response to a request for a screen switching service from thecounselor terminal unit 200 during a communication call between acustomer and a counselor; and a content providing unit 400 for providinga counsel data screen.

It is preferred that the counselor terminal unit 200 provides accessroute information for the counsel data screen and a telephone number ofthe user terminal unit 100 while making a request for a screen switchingservice to the screen switching service unit 300.

FIG. 2 illustrates a construction of the screen switching service unit300 shown in FIG. 1 . As shown in FIG. 2 as an example, the screenswitching service unit 300 includes: a service request receiving unit310 for receiving a request for provision of a screen switching servicefor switching a terminal screen of the user terminal unit 100 into acounsel data screen for counseling from the counselor terminal unit 200which is in a communication call with the user terminal unit 100; ascreen switching setting unit 320 for generating a data call for theuser terminal unit 100 and forming screen switching control informationincluding an access route for providing a corresponding counsel datascreen through the generated data call, in response to a request forprovision of a screen switching service during a communication call; anda transmitting unit 330 for transferring screen switching controlinformation to the user terminal unit 100.

As used herein, the screen switching control information is informationgenerated in response to a request for provision of a screen switchingservice and may be generated in various forms.

First, in one of the various forms, the screen switching controlinformation may have a function for making a request for operation of anapplication having been already stored in the user terminal unit 100,wherein the application may be a Virtual Machine (VM) application.

In this event, the user terminal unit 100 makes a direct access to thecontent providing unit 400 providing a corresponding counsel data screenbased on Uniform Resource Locator (URL) information included in thescreen switching control information by operating a correspondingapplication or makes an redirection access to the content providing unit400 through the screen switching service unit 300.

FIG. 3 is a flowchart illustrating an operation process of the systemfor providing a screen switching service during call counseling shown inFIG. 1 . As shown in FIG. 3 as only an example, the operation process ofthe system for providing a screen switching service during callcounseling is started by execution of a communication call between theuser terminal unit 100 corresponding to a customer's terminal and thecounselor terminal unit 200 of a customer center (step S100).

Thereafter, the counselor terminal unit 200 requests the screenswitching service unit 300 to provide a screen switching service whileproviding the screen switching service unit 300 with access routeinformation for the counsel data screen and a telephone number of theuser terminal unit 100 (steps S102 to S106).

Then, based on the provided information, the screen switching serviceunit 300 generates screen switching control information and transfersthe generated screen switching control information to the user terminalunit 100 (steps S108 and S110).

The user terminal unit 100 executes a stored application based on theprovided screen switching control information and then accesses thescreen switching service unit 300 through a data call based on the URLinformation included in the screen switching control information (stepS112 and S114).

Then, in response to the access request of the user terminal unit 100,the screen switching service unit 300 reads the URL information for thecontent providing unit 400 and then connects the user terminal unit 100to the content providing unit 400 through redirection based on the readURL information (step S116).

The content providing unit 400 provides a counsel data screen to thescreen switching service unit 300, and the screen switching service unit300 transfers the provided counsel data screen to the user terminal unit100 (steps S118 and S120).

As described above, the screen switching control information may beconfigured to execute the application of the user terminal unit 100.

Of course, the user terminal unit 100 not only may access the contentproviding unit 400 through the screen switching service unit 300 by wayof redirection, but may also directly access the content providing unit400.

Thereafter, the user terminal unit 100 displays the provided counseldata screen on the terminal screen, so as to enable a customer toidentify the counsel data screen used for the counseling during thecommunication call, so that the customer can use a more efficientcounseling service.

FIG. 4 illustrates a construction of a system for providing a screenswitching service during call counseling according to another embodimentof the present invention. As shown in FIG. 4 as a simple example, thesystem for providing a screen switching service during call counselingincludes: a user terminal unit 500 for establishing a communication callby call origination or call termination; a counselor terminal unit 600for establishing a communication call with the user terminal unit 500and making a request for a screen switching service for switching aterminal screen of the user terminal unit 500 into a counsel data screenused for counseling; a screen switching service unit 700 for making acontrol to generate a first data call for the user terminal unit 500 andthen transfer a corresponding counsel data screen to the user terminalunit 500 through the generated first data call in response to a requestfor a screen switching service from the counselor terminal unit 600during a communication call between a customer and a counselor and totransfer the counsel data screen to the counselor terminal unit 600through a second data call generated in response to the request for thescreen switching service from the counselor terminal unit 600; and acontent providing unit 800 for providing a counsel data screen.

The screen switching service unit 700 may make a page control for thecounsel data screen being displayed on the user terminal unit 500 inresponse to a control input of the counselor terminal unit 600 throughthe second data call.

Further, it is preferred that the counselor terminal unit 600 providesaccess route information for the counsel data screen and a telephonenumber of the user terminal unit 500 while making a request for a screenswitching service to the screen switching service unit 700.

FIG. 5 illustrates a construction of the screen switching service unit700 shown in FIG. 4 . As shown in FIG. 5 as a simple example, the screenswitching service unit 700 includes: a service request receiving unit710 for receiving a request for provision of a screen switching servicefor switching a terminal screen of the user terminal unit 500 into acounsel data screen for counseling from the counselor terminal unit 600which is in a communication call with the user terminal unit 500; ascreen switching setting unit 720 for generating a first data call forthe user terminal unit 500 and forming first screen switching controlinformation including an access route for providing a correspondingcounsel data screen through the generated first data call in response toa request for provision of a screen switching service during acommunication call, and forming second screen switching controlinformation including an access route for providing a correspondingcounsel data screen through a second data call generated in response tothe request for provision of the screen switching service; and atransmitting unit 730 for transferring the first screen switchingcontrol information to the user terminal unit 500 and transferring thesecond screen switching control information to the counselor terminalunit 600.

Further, the screen switching setting unit 720 changes the first screenswitching control information and second screen switching controlinformation already formed in response to a control input of thecounselor terminal unit 600 through the second data call for the counseldata screen.

Then, the user terminal unit 500 changes the page of the counsel datascreen being displayed on the terminal screen according to the changedfirst screen switching control information.

Likewise, the counselor terminal unit 600 also changes the page of thecounsel data screen according to the changed second screen switchingcontrol information.

As in the embodiment described above, the first screen switching controlinformation and the second screen switching control information may begenerated in various forms, such as a form for operating an application.

FIG. 6 is a flowchart illustrating an operation process of the systemfor providing a screen switching service during call counseling shown inFIG. 4 . As shown in FIG. 6 as only an example, the operation process ofthe system for providing a screen switching service during callcounseling is started by execution of a communication call between theuser terminal unit 500 corresponding to a customer's terminal and thecounselor terminal unit 600 of a customer center (step S200).

Thereafter, the counselor terminal unit 600 requests the screenswitching service unit 700 to provide a screen switching service whileproviding the screen switching service unit 700 with access routeinformation for the counsel data screen and a telephone number of theuser terminal unit 500 (steps S202 to S206).

Then, based on the provided information, the screen switching serviceunit 700 generates first screen switching control information to betransferred to the user terminal unit 500 and second screen switchingcontrol information to be transferred to the counselor terminal unit 600(step S208).

Thereafter, the user terminal unit 500 executes a stored applicationbased on the provided first screen switching control information andthen accesses the screen switching service unit 700 through a first datacall based on the URL information included in the first screen switchingcontrol information (step 5210 to S214).

Then, in response to the access request from the user terminal unit 500,the screen switching service unit 700 reads the URL information for thecontent providing unit 800 and then connects the user terminal unit 500to the content providing unit 800 through redirection based on the readURL information (step S216).

The content providing unit 800 provides a counsel data screen to thescreen switching service unit 700, and the screen switching service unit700 transfers the provided counsel data screen to the user terminal unit500 (steps 5218 and S220).

As described above, the screen switching control information may beconfigured to execute the application of the user terminal unit 500.

Of course, the user terminal unit 500 not only may access the contentproviding unit 800 through the screen switching service unit 700 by wayof redirection, but may also directly access the content providing unit800.

Thereafter, the user terminal unit 500 displays the provided counseldata screen on the terminal screen (step S222).

As in the case where the screen switching service unit 700 transfers thefirst screen switching control information to the user terminal unit500, after transferring the second screen switching control informationthrough the already formed second data call to the counselor terminalunit 600 also, the screen switching service unit 700 requests thecontent providing unit 800 to provide a corresponding counsel datascreen, upon receiving a response to the second screen switching controlinformation (steps S224 to S228).

Then, the content providing unit 800 provides a corresponding counseldata screen to the screen switching service unit 700 and the screenswitching service unit 700 transfers the provided counsel data screen tothe counselor terminal unit 600 (steps S230 and S232).

The counselor terminal unit 600 displays the provided counsel datascreen on the terminal screen and then transfers screen controlinformation formed by a page control relating to the counseling of thecounselor with respect to the counsel data screen to the screenswitching service unit 700 (steps S234 and S236).

The screen switching service unit 700 changes the first screen switchingcontrol information and second screen switching control informationalready formed through the provided screen control information and thentransfers them to the user terminal unit 500 and the counselor terminalunit 600, respectively, and the counsel data screens being displayed onthe user terminal unit 500 and the counselor terminal unit 600 are thenchanged, respectively (steps S238 to S246).

Although the present invention has been described above in connectionwith features, such as specific components of the present invention,several embodiments and drawings, these were provided merely to help athorough understanding of the present invention but not intended tolimit the present invention to the embodiments. A person ordinarilyskilled in the art to which the present invention pertains can variouslymodify and change the specific features on the basis of the abovedisclosure.

The invention claimed is:
 1. A method for providing a screen switchingservice during call counseling, comprising: a service request receivingstep of receiving a request for provision of a screen switching servicefor a terminal screen of a user terminal device into a counsel datascreen for counseling from a counselor terminal device which is in acommunication call with the user terminal device; a service informationforming step of forming screen switching control information includingan access route of the counsel data screen; an information transmittingstep of transmitting the screen switching control information to theuser terminal device; a data call connection step of generating a datacall of the user terminal device based on the screen switching controlinformation during the communication call; and a screen switching stepof switching the terminal screen into the counsel data screen bytransferring the counsel data screen to the user terminal device throughthe data call.
 2. A system for providing a screen switching serviceduring call counseling, comprising: a user terminal unit forestablishing a communication call; a counselor terminal unit for makinga request for switching of a terminal screen of the user terminal unitinto a counsel data screen for counseling by originating or terminatingthe communication call; a screen switching service unit for making acontrol to generate a data call for the user terminal unit and thentransfer the counsel data screen through the data call to the userterminal unit, in response to the request during the communication call;and a content providing unit for providing the counsel data screen. 3.The system for providing a screen switching service during callcounseling as claimed in claim 2, wherein the counselor terminal unitprovides access route information for the counsel data screen and atelephone number of the user terminal unit to the screen switchingservice unit while making the request.
 4. A screen switching serviceproviding server in a system for providing a screen switching serviceduring call counseling, the screen switching service providing servercomprising: a service request receiving unit for receiving a request forprovision of a screen switching service for switching a terminal screenof a user terminal device into a counsel data screen for counseling froma counselor terminal device which is in a communication call with theuser terminal device; a screen switching setting unit for generating adata call for the user terminal device and forming screen switchingcontrol information including an access route for providing the counseldata screen through the data call, in response to the request during thecommunication call; and a transmitting unit for transferring the screenswitching control information to the user terminal device.
 5. The screenswitching service providing server as claimed in claim 4, wherein thescreen switching control information makes a request for operation of anapplication which has been already stored in the user terminal deviceand corresponds to the screen switching service.
 6. The screen switchingservice providing server as claimed in claim 5, wherein the userterminal device makes a direct access to a content providing serverproviding the counsel data screen based on Uniform Resource Locator(URL) information included in the screen switching control informationby operating the application or makes an redirection access to thecontent providing server through the screen switching setting unit.
 7. Amethod for providing a screen switching service during call counseling,comprising: a service request receiving step of receiving a request forprovision of a screen switching service for a terminal screen of a userterminal device into a counsel data screen for counseling from acounselor terminal device which is in a communication call with the userterminal device; a service information forming step of forming firstscreen switching control information including an access route of thecounsel data screen correspond to the user terminal device and secondscreen switching control information including an access route of thecounsel data screen correspond to the counselor terminal device; aninformation transmitting step of transmitting the first screen switchingcontrol information to the user terminal device and the second screenswitching control information to the counselor terminal device; a firstdata call connection step of generating a first data call of the userterminal device based on the first screen switching control informationduring the communication call; and a screen switching step oftransferring the counsel data screen to the user terminal device throughthe first data call and transferring the counsel data screen to thecounselor terminal device through a second data call formed due to therequest.
 8. A method for providing a screen switching service duringcall counseling as claimed in claim 7, further comprising: a screencontrol step of making a page control for the counsel data screen beingdisplayed in the user terminal device in response to a control input ofthe counselor terminal device through the second data call.
 9. A systemfor providing a screen switching service during call counseling,comprising: a user terminal unit for establishing a communication call;a counselor terminal unit for making a request for switching of aterminal screen of the user terminal unit into a counsel data screen forcounseling by originating or terminating the communication call; ascreen switching service unit for making a control to generate a firstdata call for the user terminal unit and then transfer the counsel datascreen through the first data call to the user terminal unit andtransfer the counsel data screen to the counselor terminal unit througha second data call formed due to the request, in response to the requestduring the communication call; and a content providing unit forproviding the counsel data screen, wherein the screen switching serviceunit makes a page control for the counsel data screen being displayed inthe user terminal device in response to a control input of the counselorterminal device through the second data call.
 10. The system forproviding a screen switching service during call counseling as claimedin claim 9, wherein the counselor terminal unit provides access routeinformation for the counsel data screen and a telephone number of theuser terminal unit to the screen switching service unit while making therequest.
 11. A screen switching service providing server in a system forproviding a screen switching service during call counseling, the screenswitching service providing server comprising: a service requestreceiving unit for receiving a request for provision of a screenswitching service for switching a terminal screen of a user terminaldevice into a counsel data screen for counseling from a counselorterminal device which is in a communication call with the user terminaldevice; a screen switching setting unit for generating a first data callfor the user terminal device and forming first screen switching controlinformation including an access route for providing the counsel datascreen through the first data call, and forming second screen switchingcontrol information including an access route for providing the counseldata screen through a second data call formed due to the request, inresponse to the request during the communication call; and atransmitting unit for transferring the first screen switching controlinformation to the user terminal device and the second screen switchingcontrol information to the counselor terminal device.
 12. The screenswitching service providing server in a system for providing a screenswitching service during call counseling as claimed in claim 11, whereinthe screen switching setting unit changes the first screen switchingcontrol information and the second screen switching control informationin response to a control input of the counselor terminal device throughthe second data call.
 13. The screen switching service providing serverin a system for providing a screen switching service during callcounseling as claimed in claim 12, wherein the user terminal devicechanges a page of the counsel data screen according to a change of thefirst screen switching control information.
 14. The method of claim 1,wherein the method is performed by at least one server.
 15. The methodof claim 14, wherein the at least one server comprises at least oneprocessing server for processing at least one of the steps and at leastone content server for storing the counsel data screen.
 16. The methodof claim 14, wherein the at least one server receives the request forprovision of a screen switching service during a telephonic conversationbetween a counselor and a user in the communication call between thecounselor terminal device and the user terminal device.
 17. The methodof claim 14, wherein the method further comprises, prior to the servicerequest receiving step, a step of initiating the communication callbetween the user terminal device and the counselor terminal device,wherein the initiating step comprises receiving a call from the userterminal device or making a call to the user terminal device.
 18. Themethod of claim 14, wherein the request for provision of a screenswitching service is made at the counselor's suggestion.
 19. The methodof claim 14, wherein the at least one server obtain the access routefrom its communication with the counselor terminal device.
 20. Themethod of claim 14, wherein the at least one server receives informationof the user terminal device from the counselor terminal device.
 21. Themethod of claim 20, wherein the information of the user terminal devicecomprises a phone number of the user terminal device.
 22. The method ofclaim 14, wherein the at least one server forms the screen switchingcontrol information with a function to request for running anapplication stored in the user terminal device.
 23. The method of claim14, wherein the at least one server forms the screen switching controlinformation to include a URL for the counsel data screen such that thedata call is made using the URL.
 24. The method of claim 14, wherein thescreen switching control information has a function to request runningof an application stored in the user terminal device and comprises a URLfor accessing the counsel data screen using the application.
 25. Themethod of claim 24, wherein the data call connection step is performedduring the communication call between the user terminal device and thecounselor terminal device, wherein, subsequent to the informationtransmitting step and prior to the data call connection step, the screenswitching control information from the at least one server causes theapplication to run in the user terminal device for the data callconnection step.
 26. The method of claim 24, wherein the data callconnection step is performed during the communication call between theuser terminal device and the counselor terminal device, wherein thescreen switching control information requests operation of theapplication in the user terminal device for generating the data call forthe counsel data screen.
 27. The method of claim 14, wherein the screenswitching control information has a function to activate a mobileapplication stored in the user terminal device and comprises a URL foraccessing the counsel data screen using the mobile application, whereinthe data call connection step is performed during the communication callbetween the user terminal device and the counselor terminal device. 28.The method of claim 27, wherein the data call connection step comprisesgenerate the data call using the URL for the counsel data screen. 29.The method of claim 27, wherein the data call connection step comprisesgenerating the data call is between the at least one server and the userterminal device for the counsel data screen.
 30. The method of claim 27,wherein the data call connection step comprises connecting to a contentserver via redirection using the URL.
 31. The method of claim 27,wherein the data call connection step comprises directly connecting to acontent server using the URL without redirection.
 32. The method ofclaim 27, wherein switching the terminal screen into the counsel datascreen comprises displaying a page of the counsel data screen.
 33. Themethod of claim 27, wherein switching the terminal screen into thecounsel data screen comprises displaying a page of the counsel datascreen on the user terminal device in response to a control input fromthe counselor terminal device.
 34. The method of claim 7, wherein thescreen switching step comprises displaying a page of the counsel datascreen on the user terminal device in response to a control input fromthe counselor terminal device.